Terms of Service

Last Updated: November 7, 2025

1. Acceptance of Terms

Welcome to ZigWay. By accessing or using our mobile application, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Description of Service

ZigWay is an AI-powered walking tour guide application that provides real-time narration and information about locations as you explore cities and destinations. The service includes:

  • Real-time AI-generated audio narration
  • Location-based information and storytelling
  • Multi-language support (10 languages)
  • Personalized tour experiences based on your interests
  • Offline map access (where available)

3. Subscription and Payment

3.1 Free Trial

We offer a free trial for new users as described in the App. You may cancel at any time during the trial period without being charged. If you do not cancel before the trial ends, you will be automatically enrolled in a paid subscription.

3.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged through your App Store account.

3.3 Cancellation and Refunds

You may cancel your subscription at any time through your App Store account settings. Cancellation will take effect at the end of your current billing period. We do not offer refunds for partial subscription periods.

4. User Responsibilities

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Acceptable Use

You agree to use ZigWay only for lawful purposes. You must not:

  • Use the service in any way that violates local, state, national, or international law
  • Attempt to gain unauthorized access to the service or its systems
  • Interfere with or disrupt the service or servers
  • Use automated systems to access the service
  • Reproduce, duplicate, copy, or resell any part of the service

4.3 Safety

You are responsible for your own safety while using ZigWay. Always pay attention to your surroundings, obey traffic laws, and be aware of pedestrian hazards. ZigWay is not responsible for accidents or injuries that occur while using the service.

5. Location Services

ZigWay requires access to your device's location services to function properly. By using the app, you consent to the collection and use of your location data as described in our Privacy Policy. You can disable location services at any time, but this will limit the functionality of the app.

6. Content and Intellectual Property

6.1 Our Content

All content provided through ZigWay, including text, audio, graphics, logos, and software, is the property of ZigWay or its content suppliers and is protected by intellectual property laws.

6.2 AI-Generated Content

Content generated by our AI service is provided for informational and entertainment purposes. While we strive for accuracy, we do not guarantee that all information is complete, accurate, or up-to-date.

7. Disclaimer of Warranties

ZigWay is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • The service will be uninterrupted or error-free
  • Defects will be corrected
  • The service is free of viruses or other harmful components
  • The results from using the service will be accurate or reliable

8. Limitation of Liability

To the fullest extent permitted by law, ZigWay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the service
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from the service
  • Any bugs, viruses, or the like that may be transmitted through the service
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content

9. Changes to Service

We reserve the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You agree that ZigWay shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service.

10. Changes to Terms

We may revise these Terms of Service at any time without notice. By continuing to use ZigWay after changes become effective, you agree to be bound by the revised terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which ZigWay operates, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@zigway.app