1. Introduction
Welcome to ZigWay. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our mobile application and tell you about your privacy rights and how the law protects you.
2. Information We Collect
2.1 Location Data
ZigWay requires access to your device's location services to provide real-time tour narration. We collect:
- Precise Location Data: Your GPS coordinates are used to determine your exact location and provide relevant information about nearby points of interest
- Location History: We temporarily store your walking route during active sessions to provide context-aware narration
- Movement Data: Information about your walking speed and direction to optimize content delivery
2.2 Personal Information
We collect the following personal information:
- Account Information: Name, email address (linked through App Store account)
- Device Information: Device type, operating system version, unique device identifiers
- Usage Data: Features you use, time spent in the app, preferences and settings
2.3 Preferences and Interests
To personalize your experience, we collect:
- Language preferences
- Interest categories (architecture, history, food, culture, etc.)
- Tour history and favorite locations
- Feedback and ratings
2.4 Payment Information
Payment transactions are processed through the App Store. We do not store your credit card information. We only receive confirmation of successful payments and subscription status.
3. How We Use Your Information
We use your data to:
- Provide the Service: Generate real-time narration based on your location and interests
- Personalization: Customize content to match your preferences and interests
- Improve the Service: Analyze usage patterns to enhance features and content quality
- Customer Support: Respond to your inquiries and provide assistance
- Communication: Send important updates about the service (can be disabled in settings)
- Safety and Security: Detect and prevent fraud, abuse, or technical issues
4. AI and Data Processing
ZigWay uses artificial intelligence to generate tour narration. Your location data and preferences are processed by our AI systems to create personalized content. The AI processing includes:
- Real-time location analysis to identify points of interest
- Content generation based on historical and cultural databases
- Personalization algorithms that learn from your interests
- Language processing to deliver narration in your preferred language
All AI processing is done in accordance with this privacy policy and your data rights.
5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our application:
- Cloud Storage: Secure hosting of application data
- Analytics Services: Understanding user behavior and improving the app
- AI Services: Processing location data to generate narration
- Payment Processing: App Store payment handling
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from public authorities.
5.3 Business Transfers
If ZigWay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal data only for as long as necessary to provide you with our services and as described in this privacy policy. Specifically:
- Active Users: Data is retained while your account is active
- Location Data: Real-time location data is not stored after your session ends unless you save a tour
- Saved Tours: Retained until you delete them
- After Account Deletion: Most data is deleted within 30 days; some data may be retained for legal or security purposes
7. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal data
- Restriction: Request restriction of processing your data
- Withdraw Consent: Withdraw consent for data processing at any time
To exercise these rights, please contact us at support@zigway.app
8. Location Data Control
You have full control over location access:
- Enable/Disable: You can turn location services on or off in your device settings
- Precision: Some devices allow you to choose between precise and approximate location
- Background Access: You can control whether ZigWay can access your location in the background
Note: Disabling location services will significantly limit the functionality of ZigWay.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure authentication systems
- Regular security audits and updates
- Restricted access to personal data by our employees
- Secure data centers with physical security measures
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
ZigWay is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
12. Cookies and Tracking Technologies
While our mobile app does not use cookies in the traditional web sense, we do use similar technologies such as:
- Device identifiers to recognize your device
- Local storage to save your preferences
- Analytics SDKs to understand app usage
13. Third-Party Links
ZigWay may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new privacy policy in the app and updating the "Last Updated" date. Your continued use of ZigWay after changes are posted constitutes acceptance of the updated policy.
15. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (Note: ZigWay does not sell personal information)
- Right to non-discrimination for exercising your privacy rights
16. European Union Users (GDPR)
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7. Our legal basis for processing your data includes:
- Consent: For location tracking and personalized content
- Contract Performance: To provide the services you subscribed to
- Legitimate Interests: To improve our services and ensure security
- Legal Obligations: To comply with applicable laws
17. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Email: support@zigway.app
We will respond to your inquiry within 30 days.